Trident Works

Policy

Return & Refund Policy

1. Quality Warranty (12 Months)

All products sold by Trident Works are covered by a 12-month warranty from the date of delivery, covering manufacturing defects and quality issues that are not the result of misuse, improper installation, accident, or damage caused by the customer or a third party.

2. How the Warranty Exchange Works

If a genuine quality issue is confirmed within the 12-month warranty period:

  1. Contact our support team with a description and photos or video of the issue. Once the issue is confirmed, we will provide instructions for the exchange.
  2. The customer places a refundable deposit to secure the replacement part.
  3. Trident Works ships a new replacement part to the customer.
  4. The customer ships the original, defective part back to Trident Works.
  5. Once the returned part is received and inspected, the deposit is fully refunded to the customer.

This is an exchange program only. Warranty claims result in a replacement part, not a cash refund.

3. What Is Not Covered

Outside of the quality warranty described above, Trident Works does not accept returns or exchanges for any other reason, including but not limited to:

  • Change of mind after purchase
  • Incorrect part ordered by the customer (please confirm fitment with our team before purchase)
  • Damage caused by improper installation or misuse
  • Normal wear and tear
  • Parts that have been altered, modified, or damaged by the customer or a third party

4. Before You Order

Because our products are engineered for specific Maserati platforms and model years, we strongly recommend contacting our concierge team to confirm exact fitment for your vehicle before completing your purchase.

5. Contact Us

For any warranty claim or question about this policy, contact us at concierge@tridentworks.com.